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Collection of your Personal
Information
Last Updated: 17 November 2004
We will ask you when we need
information that personally
identifies you (personal
information) or allows us to
contact you. Generally, this
information is requested when
you are registering before
entering a contest, ordering
newsletters, joining a website,
signing up for an event or
training, or when purchasing
and/or registering products.
Personal information collected
by Arkware often is limited to
e-mail address, language,
country or location, but may
include other information when
needed to provide or authorize a
service you requested.
For example: If you choose a
service or transaction that
requires payment, such as making
a purchase, we will request
personal information necessary
for billing and/or shipping,
such as: name, address,
telephone number, and credit
card information.
When you buy and install a
new product, we may ask you to
register your purchase
electronically. We keep this
registration information on file
with any information you've
already given us on previous
visits to our Web site.
Arkware also collects certain
information about your computer
hardware and software. This
information may include: your IP
address, browser type, operating
system, domain name, access
times and referring Web site
addresses. This information is
used for the operation of the
service, to maintain quality of
the service, and to provide
general statistics regarding use
of our website.
Arkware also collects
information about which pages
our customers visit within our
website. This site visitation
data is identified only by a
unique ID number, and it is
never linked with personal
information unless a user
consents as described below.
Use of your Personal
Information
We use your personal
information for the following
purposes:
- To ensure our site is
relevant to your needs.
- To deliver services,
such as newsletters, events,
training or software, that
you request or purchase.
- To help us create and
publish content most
relevant to you.
- To alert you to product
updates, special offers,
updated information and
other new services from
Arkware, if you so request.
- To allow you access to
limited-entry areas of our
site as appropriate.
We will merge site-visitation
data with anonymous demographic
information for research
purposes, and we may use this
information in aggregate to
provide more relevant content.
In some limited-entry sections
of our website, with your
approval, we will combine
site-visitation data with your
personal information in order to
provide you with personalized
content. If you decline
permission, we will not provide
you the personalized service and
won't merge your personal
information with site-visitation
data.
We occasionally hire other
companies to provide limited
services on our behalf,
including packaging, mailing and
delivering purchases, answering
customer questions about
products or services, sending
postal mail and processing event
registration. We will only
provide those companies the
information they need to deliver
the service, and they are
prohibited from using that
information for any other
purpose.
Arkware may disclose your
personal information if required
to do so by law or in the
good-faith belief that such
action is necessary to: (a)
conform to the edicts of the law
or comply with legal process
served on Arkware or the site;
(b) protect and defend the
rights or property of Arkware
and its family of Web sites, or
(c) act in urgent circumstances
to protect the personal safety
of Arkware employees, users of
Arkware products or services, or
members of the public.
Your information may be
stored and processed in the
United States or any other
country in which Arkware or its
affiliates, subsidiaries or
agents maintain facilities, and
by using this site, you consent
to any such transfer of
information outside of your
country.
Control of your Personal
Information
When you register, or
otherwise give us personal
information, we will not share
that information with third
parties without your permission,
other than for the limited
exceptions already listed. It
will only be used for the
purposes stated above.
Registering also allows you
to tell us how or whether you
want Arkware to communicate with
you. You may contact us at any
time to establish your
preferences. You can
decide what information you want
to receive and how you want to
receive it. Or you can tell us
not to
contact you.
Arkware occasionally allows
other companies to offer our
registered customers information
about their products and
services. If you do not want to
receive these offers, you should
indicate as such.
Arkware may send out periodic
e-mails informing you of
technical services related to a
product or service you
requested, or confirming you
requested a product or service.
You can choose to unsubscribe to
these mailings by
contacting us.
Security of your Personal
Information
Arkware is committed to
protecting the security of your
personal information. We use a
variety of security technologies
and procedures to help protect
your personal information from
unauthorized access, use or
disclosure. For example, we
store the personal information
you provide in computer servers
with limited access that are
located in controlled
facilities. When we transmit
sensitive information (such as a
credit card number) over the
internet, we protect it through
the use of encryption, such as
the Secure Socket Layer (SSL)
protocol.
Protection of Children's
Personal Information
Arkware is a general audience
site and does not knowingly
collect any personal information
from children.
Use of Cookies
When someone visits the site,
a cookie may be placed on your
machine (if you accept cookies)
or is read if you have visited
the site previously. One use of
cookies is to assist in the
collection of the site
visitation statistics described
above.
We only use session cookies,
which are provided by your
browser and are normally reset
once your browser is closed.
We use this information only to
facilitate navigation and
managing information during your
visit. We do not use
session cookies to personally
identify you unless you have
provided login credentials.
If you choose to not have
your browser accept session
cookies, you may have difficulty
in moving from one screen to the
next one.
If you choose to not have
your browser accept non-session
cookies, you should be able to
view the text on the screens,
however you may not experience a
personalized visit unless you
have provided login credentials.
Enforcement to this
Statement
If you have questions
regarding this statement, you
should first
contact
us. We take privacy
seriously.
Changes to this Statement
Arkware will occasionally
update this privacy statement.
When we do so, we will also
review the "last updated" date
at the top of the privacy
statement.
Contact Us
Arkware welcomes your
comments regarding this privacy
statement. Feel free to
contact
us. |